Application Support Agent

You evaluate technical solutions, report on potential risks, and ensure code quality within the team. Overall, your day revolves around delivering reliable support to maintain the efficiency of our software applications.

Apply for this role

Responsibilities

Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
Keep end-user informed on request status and progress
Setup configuration
Participate to meetings with the staff
Provide coaching session to the staff
Participate to meetings with the development team.
Improving documentation/ manual for training/shared knowledge

Requirements

Have a good analytical skills and quickly understand process
Be solution-oriented as well proactive and reactive to any problem
High communication skills and insure customer satisfaction
Ability to work in an international/multicultural environment
Strong team player with excellent relationship skills
You are stress resistant and are able to impart knowledge at various levels