Help Desk Operator

The Help Desk operator is responsible to create and assign tickets to appropriate groups.

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Responsibilities

Receive and log requests/ incidents & questions from users by phone or e-mail
Monitoring ticketing tool
Improving documentation

Requirements

Have a good analytical skills and quickly understand process
Be solution-oriented as well proactive and reactive to any problem
Ability to work in an international/multicultural environment
Strong team player with excellent relationship skills
You are stress resistant and are able to impart knowledge at various levels
Ability to adapt to changes quickly