Responsibilities
- You act as a service desk agent, incident agent and analyst, problem agent and analyst
- You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- You are offering first and second-line support: remote and on-site support for VIP
- You participate in reconfiguration/installation of PC environment
- You document operational support procedures
- You draft technical content for knowledge database
- You do the testing and administration of applications
- You are in direct liaising with system administration and database administration for execution of administration task
Requirements
- You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
- You are familiar with videoconference tools like: Teams, Webex, Zoom etc
- You are recognized for your excellent communication skills, your customer orientation and your diplomacy